Returns Policy

WHAT can be returned?
All our products are returnable, providing they are unworn and in original packaging and condition.

WHEN do items need to be returned by?
Contact must be made within 7 days of receipt of your order.

WHERE do items need to be returned to?
Mongrel Socks
PO Box 42
Lauderdale, Tasmania, 7021
Attention: Returns

HOW do customers return items?
First thing to do is contact us via email quoting your order number and reason for return. We'll respond promptly.

SHIPPING for returns?
In the case of manufacturing faults or packing error’s we will, of course, cover return postage costs. You will be responsible for return postage costs for “change of mind” returns. Our original shipping rates are not refundable for "change of mind" returns.You take responsibility for items during shipping when sending back to us, just as we take responsibility to get our orders safely to you.

CREDIT for returns?
On receipt of returned goods you will be contacted and a refund will be made, via the same method your initial order payment was made.